FAQs

Please just send it to service@ceezle.com if you want to do changes to your order, if order is still under processing, then the customer service will help you, but if order was shipped out already, sorry, no changes any more.

Once your order shipped out, we will send order confirmation to you via e-mail, please check your e-mail and use the tracking site and tracking number there to trace your order or contact our customer service for more help.

Please just send it to service@ceezle.com  if the order is unshipped, then the customer service will help you, if shipped out, then sorry.

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you were supposed to receive and further details of the problem within 30 days of receiving your order.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. But we often do low value declaration to avoid the customs.
Unfortunately, these charges are out of ceezle's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Please follow the page guide to get back your password via the registered e-mail you used on our site. Or please contact our customer service via e-mail (service@ceezle.com) and ask them to help you reset the password.