Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to email@example.com
Once you've placed your order, we will e-mail you the order confirmation to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to be received, please check your spam folder. Please ensure you leave correct email box so that we could contact you.
Please just send it to firstname.lastname@example.org if you want to do changes to your order, if order is still under processing, then the customer service will help you, but if order was shipped out already, sorry, no changes any more.
Once your order shipped out, we will send order confirmation to you via e-mail, please check your e-mail and use the tracking site and tracking number there to trace your order or contact our customer service for more help.
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you were supposed to receive and further details of the problem within 30 days of receiving your order.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Please follow the page guide to get back your password via the registered e-mail you used on our site. Or please contact our customer service via e-mail (email@example.com) and ask them to help you reset the password.